- What are your delivery rates?
- Which payment methods do you accept?
- How do I check the status of my order?
- I ordered the wrong item, what do I do?
- Do you take international orders?
- How do I return an item that I purchased on josephjoseph.com?
If your question is not listed, please email Customer Service or call us on +44 (0)20 7261 1800
We currently accept the following cards as payment.
All payments are secured by SagePay
If for any reason you are unhappy with your purchase, simply return it to us in its original condition within 30 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the item is due to a faulty product or an error on our part. Read more about our Returns & Exchanges policy.