Orders from 0 - $20 = $7.50 Delivery Charge
Orders from $20.01 - $55 = $10.50 Delivery Charge
Orders from $55.01 - $75 = $16.50 Delivery Charge
Orders over $75 = Free Delivery
Joseph Joseph Commitment
We will endeavour to despatch goods as promptly as possible. The maximum period of delivery would be within 10 working days, unless specifically agreed with you the customer. If any item you have chosen is unavailable, we aim to contact you via your e-mail address or via phone within 24 hours.
Please note that the couriers and delivery services we use tend to deliver during the working day so if you are not at home please supply us with a daytime address for deliveries.
Complaints
Should you have a complaint of any nature, no matter how big or small, then please do not hesitate to contact a member of our customer service team as soon as possible on the details below. All communications will remain totally confidential and will be dealt with promptly (within 24 hours) and fairly. We will then endeavour to keep you completely informed with the progress.
E-mail: customerservice@josephjoseph.com
Telephone: 1-866-940-1875 between the hours of 9am and 4pm.
Whether a compliment or a complaint we’d love to hear from you.
