Joseph Joseph Ltd is committed to keeping your custom. So if for any reason you are unhappy with your purchase, simply return it to us in its original condition within 7 days and we’ll exchange the item or refund the purchase price to your account. We’ll also happily refund the delivery charge if the item is due to a faulty product or an error on our part.

Returning items by mail:

1. Please email us at info@josephjoseph.com
2. State the item(s) that you are returning.
3. State the reason for the return
4. Please indicate whether you would prefer a refund to the credit card originally used, a cheque or an exchange.
5. State the preferred delivery address for your exchange or cheque refund.
6. If you are asking for a refund of the delivery expense please include a receipt for this cost.
7. Please make sure to package the return securely (in the original box) and include any paperwork. Packages must be returned pre-paid and for your protection we recommend that you use a recorded delivery service. If you want the delivery charge refunded please include a receipt for this cost.
8. Send the package to the returns address printed on the back of the package. If you cannot locate the address (click here)
9. If you have any questions then please e-mail us at info@josephjoseph.com or call us on 020 7261 1800 between the hours of 9.00am and 3.00pm.