All items in the Joseph Joseph website have a 12 months guarantee for your peace of mind. In the unlikely event of a fault with your item please e-mail us at customercare@josephjoseph.com or call us on our customer care line 1-866-940-1875 between the hours of 9.00am and 3.00pm and we will be able to assist you further. Joseph Joseph Inc.. may ask you to return the item for testing.

We aim to resolve any issues within 14 days.

Whether a compliment or a complaint we’d love to hear from you.