Contact Us

Got a question? Check our FAQs section for the answer.

If you can’t find what you are looking for, contact us using one of the methods below - we’d be happy to help!

Please be advised that we are currently experiencing a high volume of customer queries. We therefore advise customers to wait 7 - 10 days for a response to e-mail enquiries. We would like to apologise for this delayed response to all affected customer and thank you for your continued patience and understanding as we work to respond to all customer queries..

If your enquiry is urgent, we recommend you contact us via phone.

If you decide to contact us by letter, please include a telephone number or email address so we can contact you in response as quickly as possible.

Product related queries: Our 2 year guarantee only applies to products ordered from our website. Please include your order number and product batch code (what is a batch code?) in the comments section. If you have a query about a product not purchased directly from our website, please contact the company that you bought it from.

Email Us

Contact Information

If you are based in the UK, please email your query to [email protected]

If you are based in the US, please email your query to [email protected]

Emails will be answered Monday – Friday: 9am – 6pm GMT

Other Ways To Contact Us

  • by Phone

    Our lines are open Monday – Friday: 9am – 6pm GMT

    Telephone: 0330 124 2038

  • Write to us

    You can write to us on the below address:

    Joseph Joseph Ltd
    100 Union Street
    SE1 0NL
    United Kingdom

    Please do not send in products to our office address without contacting us first!

Other Requests

 MESSAGE TO DESIGNERS OR DESIGN STUDENTS: If you are submitting design ideas for our consideration, please note that due to the large amount of submissions received, we are no longer receiving new design ideas. All submissions received now will be deleted unread, in order to avoid any intellectual property conflicts. 

If you are interested in stocking our products, please email [email protected]

For all Press, PR and blogger enquiries, please email [email protected].

For our online affiliate program email [email protected]