Guarantee
Please note that the guarantee provided is subject to all applicable local laws. This guarantee does not affect your statutory rights.
2 Year Guarantee
For your peace of mind, Items purchased exclusively via josephjoseph.com are guaranteed against manufacturing defects for a period of 2 years from the date of purchase, unless otherwise stated. If a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.
Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. Proof of purchase must be provided in order to validate these claims. If a manufacturing defect is found, we will be happy to repair or replace your product.
10 Year Guarantee
Lifetime Guarantee
Manufacturing Defects
Faulty Products
Identifying a Batch Code
Returning Products
Identifying a Batch Code
Our batch codes are located in different locations product to product.
Please use the guide below to help you identify yours. If you still need help finding it our customer service team will be more than happy to help
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Type 1 : Used for the majority of our products except knives which use Type 2. Batch Code Style : Circular dial with numbers Location / format : Imprinted on the product itself or on the packaging in the form of a sticker |
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Type 2 : Used for knives and a few other products Batch Code Style : A date code consisting of 8 digits ands 2 letters Location / format : Printed on the packaging near to or alongside the barcode |
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Type 3 : Used on Totem Bins Batch Code Style : A date code consisting of 8 digits and 1 letters Location / format : Printed on the inside of the drawer |