Our worktop savers come with a lifetime guarantee.

A manufacturing defect is defined as any fault in the product’s materials or workmanship, which is present at time of receipt.

Damages caused as a result of the following conditions are not classed as manufacturing defects, and will not be covered by our guarantee:

• Accidental damage
• Acceptable (normal) wear and tear
• Damage caused by abuse or negligence
• Staining caused by strongly coloured foods/spices
• Melting caused by overheating
• Scoring of boards

We will not guarantee products which:

• Have not been used or maintained in accordance with the Care Instructions
• Any product which has been modified or repaired by anyone other than Joseph Joseph
• Were purchased as pre-owned, refurbished or sold as seen
• Were purchased via an unauthorised reseller

Our batch codes are located in different locations product to product. 

Please use the guide below to help you identify yours. If you still need help finding it our customer service team will be more than happy to help

	Type 1 : Used for the majority of our products except knives which use Type 2. Batch Code Style : Circular dial with numbers Location / format : Imprinted on the product itself or on the packaging in the form of a sticker
	Type 2 : Used for knives and a few other products Batch Code Style : A date code consisting of 8 digits ands 2 letters Location / format : Printed on the packaging near to or alongside the barcode
	Type 3 : Used on Totem Bins Batch Code Style : A date code consisting of 8 digits and 1 letters Location / format : Printed on the inside of the drawer

Please do not return products to us without contacting us first, we do not accept liability for any items returned to us without authorisation.

If we request that an item is returned to us, we do not accept liability for loss or damage in transit so please ensure that products are adequately packaged and returned to us via a tracked service (if we do not supply a pre-paid label).