Terms and Conditions

Use of our Website

References to “we”, “us” or “our” throughout  www.josephjoseph.com (“the website”) are to Joseph Joseph Ltd. The use of the website and the purchase of any goods (“Goods”) from the Website is governed by these terms and conditions (“Conditions”). We reserve the right to modify these terms and conditions from time to time without notice to you. There is no charge imposed by us for accessing the Website but you must pay the cost of the communications link you use to visit the website. Access to the Website may be suspended, restricted or terminated at any time.

Contract Information

Goods supplied from the Website are supplied by Joseph Joseph Ltd, a company registered in England and Wales whose company registration number is 4609769 and VAT number is 215138633 whose registered office address is The Grove, 30 Great Guildford Street, SE1 0HS, United Kingdom. Your submission of an order represents an offer to purchase Goods indicated by you and it is not binding on us until we have notified you that an order is accepted. All advertisements and communications are made by us until your order is accepted by us are invitations to treat only and are not offers. This means that if Goods are shown on the site but are not available or are incorrectly priced or otherwise incorrectly described, Joseph Joseph shall not be obliged to sell you those goods.

Intellectual property right and right to use

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by our licensors or us. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may download such material and content onto only one computer hard drive for such purpose. Any other use of material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate and third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

Limitation of Liability

Whilst we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implies in relation to its accuracy. The Website is provided on an “as is” and “as available” basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

We make no warranty that the Website will meet your requirements or will be uninterrupted, timely, secure or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy or reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Goods.

This does not affect your statutory rights as a consumer. You acknowledge that we cannot guarantee and therefore shall not be in any way responsible for the security or privacy of the Website and any information provided to or taken from the Website by you. 

We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise arising out of or in connection with these Conditions for:

any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or

any loss of goodwill or reputation; or

any loss which was not brought to the attention of Joseph Joseph Ltd at the time the contract was made or any loss that would be an unforeseeable consequence of a breach of the contract by Joseph Joseph; in any case whether or not such losses were within the contemplation of either of us at the date on which the event giving rise to the loss occurred, was suffered or incurred by one of us arising out of or in connection with the provisions of any matter under these Conditions.

Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.


If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from these Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.


No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.


Each provision of these Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

Entire agreement

These Conditions (as amended from time to time) contain the entire agreement between you and us relating to the subject matter covered and supersedes any previous agreements, arrangements, undertakings, representations or proposals, written or oral, between You and Us in relation to such matters. You confirm that You have read these conditions and, You fully understand them and You also agree that these conditions are the only terms (together with Your network provider agreement ) that rule Your relationship with us.


The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.

Online Promotions

From time to time, we may run sales promotions or offer other incentives to purchase particular products from us. The length of time, products and conditions of said promotions will be set out in this section. Joseph Joseph reserve the right to withdraw the promotion at any time and without notice.

Outlet Sale

Products in our outlet (www.josephjoseph.com/sale) are currently on sale with 40% off the RRP. The sale will run while stocks last. Discount codes cannot be applied to these items.

Discount Codes

Only one discount code can be applied on any one order. Discount codes are non-transferrable and are not valid for use on discounted items or gift cards. Joseph Joseph reserve the right to withdraw the promotion at any time and without notice.

Gift with Purchase

From time to time, Joseph Joseph will run ‘gift with purchase’ promotions. At such times, certain selected items will be added free of charge to an order as stated in marketing communications. Orders that hit the required criteria will only be eligible to receive a maximum of one free gift unless otherwise stated. Free gifts are subject to availability and, due to popularity, there may be times when we are unable to fulfil free gift offers.


From time to time, we may run prize draws, giveaways or other prize promotions on our site. The length of time the competitions runs for, the conditions of entry to the competition and the prizes for winning the competition will be subject to our discretion. More specific details relating to said competitions will be available on individual landing pages.

Please read these terms and conditions ("T&Cs") carefully. These T&Cs will apply to all participants.  If any entrant does not agree with them, they should not participate. A hard copy of the T&Cs can be printed or a copy requested by post, by sending a stamped self-addressed envelope to the address at the end of these T&Cs.


Instagram & Facebook Flex™ Steel Competition

This competition will run from Monday the 13th August 2018 until midnight on Sunday the 19th August 2018 BST and is open to anyone over the age of 18.

To enter the competition via Instagram, entrants must like the competition post on Instagram and tag 2 friends in the comments section.

To enter the competition via Facebook, entrants must like the competition post on Facebook and tag 2 friends in the comments section.

1 winner from Facebook and 1 winner from Instagram will be picked at random and announced on Monday the 20th of August 2018. Inapproriate, rude or sensitive material will not be considered.

Each winner will win a Joseph Joseph Flex™ Steel toilet brush, this is non-transferable and no cash alternative will be given.

The winners will be contacted via the platform on which they entered and must respond within four weeks to claim their prize, if they fail to do so a new winner will be selected.

The decision of Joseph Joseph in regards to the winner is final. No correspondence will be entered into.

By entering the competition you are deemed to have accepted these Terms and Conditions.

Promoter: Joseph Joseph Ltd, The Grove, 30 Great Guildford Street, London SE1 0HS.


Win up to £500 to spend at JosephJoseph.com

The Promoter (defined below) is offering the following Joseph Joseph credit prizes, valid on josephjoseph.com/en-gb only:
- 1 prize of £500 Joseph Joseph Credit
- 2 prizes of £100 Joseph Joseph Credit
- At least 50 prizes of £10 Joseph Joseph Credit (or more, depending on how many customers participate)

HOW TO ENTER: Entry into this promotion is automatic for all eligible Joseph Joseph customers who meet the eligibility criteria in these T&Cs and order from Joseph Joseph at any time from 11th April until midnight on 17th April.

ELIGIBILITY: Promotion is open to all UK customers aged 18 or over who are able to order through their Joseph Joseph account, excluding employees of the Promoter.

HOW TO WIN: Joseph Joseph will select a prize winner randomly from all orders placed from 11th April 2018 until midnight on 17th April 2018.

PRIZE DETAILS: The winning credit will be applied within 30 working days.

The Promoter reserves the right to cancel, amend or suspend this Promotion due to events or circumstances arising beyond its control and, where necessary, to undertake all such action as is reasonable to protect itself against fraudulent or invalid redemptions including, without limitation, to require further verification as to the identity, age, and other relevant details of a customer. Where reasonably possible, any changes will be notified in advance by posting amended T&Cs on this page and/or via the Promoters' social pages.

The Promoter will only use the personal details supplied in customer's accounts, and in connection with this promotion for the administration and delivery of an order, and to contact and verify prize winner and for no other purpose without first getting consent.

By accepting any prize, the winner will be required to acknowledge that their name and image may be used for promotional purposes, including but not limited to the Promoter's social media accounts without compensation.

Normal Joseph Joseph Terms and Conditions of Service will apply to all orders – see https://www.josephjoseph.com/en-gb/terms-conditions for more information.

The Promoter of the Competition is Joseph Joseph Ltd. Joseph Joseph Ltd is a company registered in England and Wales whose company registration number is 4609769 and VAT number is 215138633 whose registered office address is The Grove, 30 Great Guildford Street, SE1 0HS, United Kingdom.


Joseph Joseph offer a refer-a-friend programme which entitles customers to £10 credit for each valid customer they refer who places their first order on the Joseph Joseph website. There is a minimum spend of £50 required in order to redeem the £10 credit. Self-referrals will not be accepted. Your friend will also receive a 15% discount off their first order with no minimum spends required.

Joseph Joseph use a third party programme called MentionMe to operate their refer-a-friend programme. None of your data is shared with MentionMe for marketing purposes. By signing up to the programme, you agree for your data to be used for marketing purposes solely by Joseph Joseph.


We partnered with Global-e, a third party service acting as your seller-on-record, so you can buy and ship your Joseph Joseph products to over 100 destinations worldwide! When you buy your Joseph Joseph products from Global-e, you will see that your payment method is charged by **Global-e// Joseph Joseph **, and the purchase is subject to Global-e’s Terms and Conditions and Privacy Policy (which will be clearly presented in checkout before you place the order).

You can contact Global-e at [email protected] or send them a letter to 45, Leather Lane, London EC1N 7TJ

Black Friday/Cyber Monday

Our Black Friday/Cyber Monday promotion of 20% off is running from midnight GMT on Wednesday 22nd November until midnight GMT on Monday 27th November. This does not include sale items which will continue to be available to buy with up to 40% off the RRP. No code required. This promotion is not eligible against gift cards.

Offers/disount codes cannot be used in conjunction with the onsite discount. No code is required. Whilst stocks last. We reserve the right to withdraw this promotion at any time and without notice.