Returns and Exchanges

Our Commitment to you

We hope you are delighted with your order from If for any reason you are not satisfied with your product, please contact us within 30 days of receipt and we will be happy to process a refund. All returns must be in their original packaging, unused and securely packaged.

Returns Procedure

1. Package the item being returned securely and place the address label that is provided on the delivery note on the outside. 

2. All returns must be in the condition in which they were received; unused, undamaged and returned with any labels still attached and all of the original packaging. If the products are not returned to us in fully resalable condition, we reserve the right to refuse a refund on the item.

3. All refunds should be processed within 7-10 days of the item being received at our warehouse. If you have not received your refund in this time, please contact our Customer Care Team at [email protected] with tracking information for the return so we can investigate.

4. Unfortunately we are only able to refund items brought from, Joseph Joseph products purchased from other retailers should be returned with them directly. We are also unable to refund gift cards.


The cost will be dependent on the carrier you choose and will not be refunded unless the product is faulty, damaged or incorrect.

If you purchased from using your PayPal account PayPal will refund the cost of your returns.

We suggest you request tracking information when you send your items as without this we cannot refund goods that are lost in the post.


If you have received a damaged, faulty or incorrect item, please contact our Customer Care at [email protected]

Free PayPal Returns (for PayPal Purchases Only)

How does it work?
You must activate PayPal “Return shipping on us*” and purchase from using your PayPal account.

To claim a refund for your return please follow the below steps:

1. Follow the above returns procedure, making sure to retain proof of postage from your local Postal Service.

2. Log into your Paypal Account once you have received your Joseph Joseph refund

3. In your PayPal Account, select the transaction, and click the ‘Request return shipping refund’ link. Fill out a refund request and provide your posting receipts to the PayPal Return Shipping on Us service.

4. Make sure you complete the claim form within 30 days of making your purchase.

5. Remember to attach/upload your proof of postage.

6. Submit your claim to PayPal.

If your claim is approved by PayPal, they will send a refund of up to £15 to your PayPal account within 10 business days.
* PayPal terms & conditions apply.