Returns and Exchanges
Our Commitment to you
We hope you are delighted with your order from josephjoseph.com. If for any reason you are not satisfied with your product, please contact us within 365 days of receipt and we will be happy to process a refund. All returns must be in their original packaging, unused and returned with all of the original packaging.
Returning Unused Internet Orders by Mail
- Log into your account and go to the ‘My Order’ section.
- Select the order that you wish to return and click the Return button at the top right of your order page, then fill out and submit the Returns Request.
- Package the item being returned securely and place the label that is provided on the Delivery Note on the outside. Please note the product/s needs to be in their original packaging and in the condition in which it was received.
- If the goods are unwanted as opposed to faulty, we are unable to refund the delivery costs.
- All refunds should be processed within 7-10 days of the item being received at our warehouse. If you have not received your refund in this time, please contact us with the tracking information for the return so we can investigate fully.
If you have received an damaged/faulty item, please contact our Customer Care Team on [email protected]. We will send you a pre-paid returns label and replace the item you have ordered.