Our Commitment to you

We hope you are delighted with your order from If for any reason you are not satisfied with your product, please contact us within 30 days of receipt and we will be happy to process a refund. All returns must be in their original packaging, unused and returned with all of the original packaging.

***Due to the global pandemic and to assist customers who may have been restricted in returning their item where needed, we have temporarily increased our returns window from 30 days of receipt to 45 days.***

Returning Unused Internet Orders by Mail

To return an item please use our Returns Portal below.


Please note, Joseph Joseph are not liable for postage costs when returning an unwanted item.

Damaged Products

If you have received an damaged/faulty item, please visit our Help Centre below.