Returns and Exchanges

Our Commitment to you

We hope you are delighted with your order from If for any reason you are not satisfied with your product, please contact us within 365 days of receipt and we will be happy to process a refund. All returns must be in their original packaging, unused and returned with all of the original packaging.

Returning Unused Internet Orders by Mail

To return an item please use our Returns Portal below.


Please note, Joseph Joseph are not liable for postage costs when returning an unwanted item.

Damaged Products

If you have received an damaged/faulty item, please visit our Help Centre below.