Guarantee

Please note that the guarantee provided is subject to all applicable local laws. This guarantee does not affect your statutory rights.

For your peace of mind, Items purchased exclusively via josephjoseph.com are guaranteed against manufacturing defects for a period of 2 years from the date of purchase, unless otherwise stated. If a manufacturing defect is found, we will be happy to repair or replace your product, including all delivery charges.

Items purchased through authorised retailers are guaranteed against manufacturing defects for a period of 1 year from the date of purchase, unless otherwise stated. Proof of purchase must be provided in order to validate these claims. If a manufacturing defect is found, we will be happy to repair or replace your product.

Our batch codes are located in different locations product to product. 

Please use the guide below to help you identify yours. If you still need help finding it our customer service team will be more than happy to help

Type 1

Type 1 : Used for the majority of our products except knives which use Type 2.

Batch Code Style : Circular dial with numbers

Location / format : Imprinted on the product itself or on the packaging in the form of a sticker

 Type 2

Type 2 : Used for knives and a few other products

Batch Code Style : A date code consisting of 8 digits ands 2 letters

Location / format : Printed on the packaging near to or alongside the barcode

 Type 3

Type 3 : Used on Totem Bins

Batch Code Style : A date code consisting of 8 digits and 1 letters

Location / format : Printed on the inside of the drawer