Delivery Information

ServiceTimeCharges
Standard 1-2 working days* Free on all orders over £30
£3 on orders up to £30
* We cannot guarantee these delivery times for certain remote UK and non mainland UK postcodes

Next Day Delivery

Please note the cut off time for next day delivery is 11 am the day prior. This applies to week day deliveries only.

Sale Periods

During our Sale or busier periods such as Black Friday and Christmas, delivery can take up to 3-5 working days. Our warehouse is now closed for Christmas. Orders will be dispatched ASAP when we reopen on the 27/12.

Destinations Outside of the UK, US and the EU

Orders shipped to destinations outside the UK, US and the EU may incur duties and taxes, which may be due at the time of delivery. These are not calculated during checkout and are not collected by Joseph Joseph Ltd (If you are sending a gift, the recipient may be responsible for these amounts). You may want to consult your local customs office for more details about duties and taxes.

Courier Info

All orders are shipped using DPD. Once you receive your order despatch email, DPD will be in contact with you and you will be able to track your order with the tracking number provided.

DPO addresses

We are sorry, our courier DPD is unable to service DPO addresses.

Christmas Deliveries

The final cut off date for UK deliveries before Christmas is 11am GMT on the 20th December 2018.

If you order before this time, we will do all that we can to make sure it gets to you on time, however we are unable to do anything about unforeseen problems that can prevent this such as breakdowns, extreme weather and illness. Please do accept our apologies if your order does not arrive on time.