We hope you're delighted with your order. If for any reason you're not satisfied with your product, please contact us within 30 days of receipt and we'll be happy to discuss a refund. Please note, all unwanted items must be returned in a resalable condition, unused and secured in their original packaging.
How does it work?
You must activate Return shipping on us* in your PayPal account. Please note this feature is only available if you have purchased from us using your PayPal account.
To claim a refund for your return, please follow the below steps:
If your claim is approved by PayPal, they will send a refund of up to £15 to your PayPal account within 10 business days.
Please follow the steps below to claim a refund on unwanted goods:
Warehouse address for returns:
c/o DB Schenker Ltd.
Unit 1 Centurion Park
The cost will be dependent on the carrier you choose to use to return the products and will not be refunded unless the product is damaged, faulty or incorrect. Original purchase delivery costs will also not be refunded unless the product is damaged, faulty or incorrect.
If you purchased from JosephJoseph.com using your PayPal account (and activated “Return shipping on us” in your PayPal account), PayPal will refund the cost of your returns.
We suggest you request tracking information when you send your items as without this we cannot refund goods that are lost in the post.
If you have received a damaged, faulty or incorrect item, please contact our Customer Care team by sending an email to email@example.com. The team will either agree to arrange a free collection for further investigation or if damaged or faulty, simply ask you to dispose of the item(s).