Important customer information regarding COVID-19

The health and wellbeing of our customers and staff is our priority during this challenging time. We have made a few important changes to allow us to remain operational online and continue delivering from our website.

Consumer Care

We are currently operating with a reduced staff in our consumer care team. Rest assured all queries will be answered but there may be an extended delay as we work through enquires.

Warehouse & Web Dispatch

Orders via the www.JosephJoseph.com website are continuing as normal and to our standard delivery terms. Orders over £30 continue to receive free shipping.

Returns & Refunds

Returns to our website are extended to 60 days from when you receive your order. Returns and refunds sent back to our warehouse will be processed as normal.

Support for Key Workers

We are offering 25% off to our NHS, police, emergency services, armed forces and carers in social care as a small token of our appreciation for all your hard work during this time. Simply direct message us a photo of your work ID on Instagram or Facebook to receive a unique code to use on our site (photos will be deleted as soon as code is issued).

Free delivery on orders £30 and over

Minimum 2-year guarantee across all orders

Free returns with Paypal